So many of our fans have asked great questions about our reptile enclosures, so here are the answers to the FAQ's :
Shipping
We use UPS or Fedex as priority carrier, usually takes 2-6 business days, while part of area might use USPS service
We ship to the continental United States for free over $50
Yes. we ship worldwide
Yes. you are welcome to order in bulk
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Returns
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Purchase safety
Yes, you can use Paypal to pay, it is one of the most used payment method online shopping.
Yes, we strictly followed the government regulation and not collect your personal information
Customization and wholesale
Yes, we are opening for new distributors, please fulfill your requests and send to us.
Yes we can, however custom size products need waiting at least 2 month and request for 50pcs per size.
Products questions
The Reptiz PVC panels support the use of UTH. CHE works great on all of our reptile enclosures.
We tested and there were no issues with heat
Just open from the front/top door, which allow for easy access to your enclosure for cleaning. Please use pet safe cleaners. A vinegar and water mixture works great for us!
The top screen is made of steel screen. The screen is welded into a steel frame which securely fits into the enclosure.
Our enclosures ship flat, to help save money on shipping fees and to prevent damage in the shipping process. We designed our habitats to be easily assembled. No tools are needed , you’ll find instruction inside the package
Yes, for the tall one the enclosure comes with the lock, while low one exclude
Our main products include: aluminum frame reptile enclosure,Screen cage,lights,accessories etc.